Customer Service Assistant (Full-Time) - Immediate Hire in Bali

Join SMART READY HOME SDN BHD, a dynamic and innovative company specializing in smart home solutions and hospitality services, as our Customer Service Assistant in the vibrant heart of Bali! We are seeking a friendly, proactive, and service-oriented professional to help us deliver exceptional customer service in our Canggu office. As a Customer Service Assistant, you will be the first point of contact for our clients, ensuring their needs are met with a smile. This is an immediate hire opportunity, so don't miss out on this chance to be part of a growing and exciting team.

In this role, you will handle customer inquiries, resolve issues, and provide support to our clients, both locally and internationally. You will work closely with our sales and operations teams to ensure a seamless experience for our customers. With your excellent communication skills and passion for customer service, you will play a crucial role in maintaining our company's reputation for excellence.

If you are a customer service enthusiast with a knack for building strong relationships and a desire to make a difference, we want to hear from you. Join us in Canggu and be part of a team that is committed to delivering innovative solutions and exceptional service. We offer a competitive salary, a supportive work environment, and the opportunity to grow within a dynamic organization.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person
• Provide exceptional customer service and support to ensure client satisfaction
• Assist in resolving customer issues and escalate problems to the appropriate teams when necessary
• Maintain accurate records of customer interactions and feedback
• Collaborate with sales and operations teams to address customer needs and concerns
• Stay updated on company policies and procedures to provide accurate information to customers
• Contribute to the development and implementation of customer service strategies and initiatives
• Participate in team meetings and training sessions to enhance customer service skills

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficiency in English, both written and spoken
• Familiarity with CRM software such as Salesforce or HubSpot
• Ability to work in a fast-paced and dynamic environment
• Bachelor's degree in Business, Communications, or a related field (preferred but not required)
• Certification in customer service or a related field is a plus

🛠️ Keahlian

Lowongan Terkait