Customer Service Supervisor (Palu) - J&T Cargo

Join J&T Cargo, a leading logistics and transportation company in Indonesia, as our Customer Service Supervisor in Palu, Sulawesi Tengah. In this pivotal role, you will lead a team of customer service professionals to ensure seamless operations, high customer satisfaction, and efficient resolution of customer issues. As part of our commitment to excellence, we offer a competitive salary package and a dynamic work environment.

At J&T Cargo, we are dedicated to providing top-notch logistics solutions across Indonesia. Our Palu branch is a key player in our regional network, and we are looking for a passionate and experienced Customer Service Supervisor to join our team. This role offers a unique opportunity to make a significant impact on our operations and customer service standards.

In this role, you will be responsible for overseeing daily customer service operations, training and mentoring your team, and ensuring that our customers receive the best possible service. You will work closely with other departments to resolve customer complaints and ensure that our service levels meet and exceed customer expectations.

📋 Tanggung Jawab Pekerjaan

• Oversee daily customer service operations to ensure high levels of customer satisfaction.
• Train and mentor customer service team members to maintain high service standards.
• Monitor and analyze customer service performance metrics to identify areas for improvement.
• Resolve customer complaints and issues efficiently and effectively.
• Collaborate with other departments to ensure seamless customer service experiences.
• Ensure compliance with company policies and procedures.
• Provide regular reports on customer service performance to senior management.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 3 years of experience in customer service management or a similar role.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication and interpersonal skills.
• Proficient in using customer service software such as Zendesk or Freshdesk.
• Ability to work under pressure and meet tight deadlines.
• Fluent in both written and spoken Indonesian.
• Experience in the logistics and transportation industry is a plus.

🛠️ Keahlian

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